FAQ

Frequently Asked Questions (FAQ)

Welcome to the Aura Tops Help Center. Below are answers about our women's fashion collections, shipping, tracking, payments, and returns.

Shipping & Delivery

Do you ship internationally?
No. Aura Tops currently ships within the United States only.
How much is shipping?
Standard shipping is free for US orders. Any applicable taxes are shown at checkout before payment.
What is your daily order cut-off time?
Our order cut-off time is 5:00 PM Pacific Time, Monday through Friday. Orders placed after that time or over the weekend begin processing the next business day.
How long will delivery take?
Orders are generally processed within 2–3 business days. Estimated delivery is 7–13 business days from the order date, including handling and transit.

Order Changes & Cancellations

Can I cancel or change my order?
You may request cancellation before your order is fulfilled and dispatched by emailing support@auratops.com or calling +1 (619) 379-5264. Once the order is with the carrier, it cannot be canceled in transit and must be handled under the 14-day return policy after delivery.
Can I update my shipping address?
If you notice an address error, contact us within 12 hours of placing your order. Once a package is handed to the carrier, changes cannot be guaranteed.

Returns, Refunds & Exchanges

What is your return policy?
We offer a 14-day return window starting when the carrier marks your order as delivered. Items must be unworn, unwashed, in original condition with tags attached, and in original packaging.
Is there a restocking fee?
No. We do not charge a restocking fee.
Who covers return shipping?
For damaged or incorrect items, Aura Tops covers return shipping and provides a prepaid label. For a change of mind or wrong size, the customer is responsible for return shipping.
How do I start a return?
Email support@auratops.com within 14 days of delivery with your order number and photos if the item is damaged. We will provide return authorization and the correct return instructions. Do not send items to the address on the shipping label without approval.

Payments & Security

What payment methods do you accept?
Available payment options, including Shop Pay, Apple Pay, Google Pay, and any other options supported for your order, are shown at checkout. Availability may vary by device, browser, and order details.
Is my payment information secure?
Checkout and payment processing are provided through Shopify and the payment providers shown at checkout. Aura Tops does not ask customers to send full card numbers or security codes by email or phone.

Contact Support

If you need help with an order, product details, sizing, or tracking, contact us: