Return & Refund Policy

At Aura Tops, we want you to be completely satisfied with your purchase. If your item does not fit quite right or is not what you expected, we offer a clear, transparent return and cancellation process.

Policy Feature	Details
Return Window	14 days from delivery date
Restocking Fee	$0.00 (No fee)
Return Method	By mail
Defective / Damaged Items	Return shipping covered by Aura Tops (Prepaid label provided)
Change of Mind / Sizing	Customer covers return shipping postage
Refund Processing	5–10 business days to original payment method

Order Cancellation

• Before Shipment: You may cancel your order before it has been processed for shipment. Contact us immediately at support@auratops.com or +1 (619) 379-5264 with your Order ID. If the order has not yet shipped, we will issue a full refund.
• After Shipment: Once an order is handed to the carrier, it cannot be canceled in transit. You may request a return upon delivery in accordance with our 14-day return window.

Return Window & Eligibility

• 14-Day Limit: Returns must be initiated within 14 days from the date the carrier marks the package as delivered.
• Condition: To qualify for a return, items must be in new, unworn, and unwashed condition, with all original tags attached and in their original packaging.
• Non-Returnable Items: For sanitary reasons, intimate apparel, swimwear, and items marked Final Sale cannot be returned unless they arrive damaged or defective.

Return Method & Process

All returns are accepted by mail. Follow these steps to complete a return:

1. Submit Request: Email support@auratops.com within 14 days of delivery. Include your Order Number and specify which item(s) you wish to return.
2. Provide Documentation: For defective, damaged, or incorrect items, attach clear photos demonstrating the issue.
3. Receive Authorization: Our support team will provide return instructions, a Return Authorization, and the designated return address. (Do not send packages back to the original sender address without prior authorization).
4. Ship Item: Pack the item securely and send it to the designated facility using the instructions provided.

Return Fees & Shipping Costs

• Restocking Fee: $0.00 — Aura Tops never charges restocking fees.
• Defective, Damaged, or Incorrect Items: If your order arrives damaged, defective, or incorrect, Aura Tops covers the return shipping cost and provides a prepaid return shipping label.
• Customer Remorse, Change of Mind, or Sizing: If you return an item due to personal preference, a change of mind, or choosing the wrong size, you are responsible for the actual return shipping costs.

Refund Timeline

• Inspection: Once your return arrives at our designated facility and passes inspection, you will receive a notification email.
• Payment Credit: Approved refunds will be automatically applied to your original payment method.
• Settlement Time: Please allow 5 to 10 business days for your financial institution to process and post the refund to your statement.

Exchanges

The fastest way to exchange an item is to request a return for the original item and place a new order online once your return request is authorized.

Business Contact Information

• Store Name: Aura Tops
• Email: support@auratops.com
• Phone: +1 (619) 379-5264
• Business Address: 4831 Jarrett Ct, San Diego, CA 92113, United States
• Support Hours: Monday – Friday, 9:00 AM – 5:00 PM Pacific Time (PT)