Shipping policy

At Aura Tops, we are committed to delivering your fashion orders quickly, reliably, and transparently. We currently ship to customers located within the United States.

Shipping Detail Terms & Timeline
Shipping Region United States (Domestic only)
Standard Shipping Rate Free on eligible US orders
Currency USD ($)
Order Cut-Off Time 5:00 PM Pacific Time (Monday – Friday)
Handling / Processing Time 2 – 3 business days
Transit Time 5 – 10 business days
Estimated Total Delivery 7 – 13 business days

Shipping Rates & Currency

  • Standard Shipping: Free on eligible US orders. All store prices and transactions are displayed and settled in USD.
  • Checkout Transparency: Any applicable sales taxes or related fees are calculated and clearly shown at checkout before you complete payment.

Processing & Delivery Schedule

  • Daily Cut-off Time: 5:00 PM Pacific Time (PT), Monday through Friday.
  • Order Processing: Orders placed after 5:00 PM PT, over weekends, or on US federal holidays begin fulfillment processing on the next business day.
  • Delivery Scope: All estimates are calculated in business days (Monday–Friday, excluding weekends and official holidays). Transit times are estimates and may occasionally vary due to carrier operational delays, severe weather, or unexpected logistics issues.

Delivery & Order Tracking

  • Carrier Assignment: Orders are fulfilled through reputable domestic carriers selected specifically for your delivery zone.
  • Tracking Notification: As soon as your order leaves our facility, you will receive an automated shipping confirmation email with your direct tracking number.
  • Status Updates: Please allow 24 to 48 hours for the carrier’s system to scan the parcel and update the tracking activity online.

Address Corrections

Please verify your full delivery address carefully before completing checkout.

  • 12-Hour Window: If you spot an error in your shipping information, contact support@auratops.com within 12 hours of placing your order.
  • Carrier Handoff: While our team will do everything possible to adjust your details, address changes cannot be guaranteed once an order has entered fulfillment or is handed over to the carrier.

Damaged, Lost, or Missing Packages

  • Damaged on Arrival: If an item arrives visibly damaged, take clear photos of both the outer packaging and damaged merchandise, then notify support@auratops.com right away.
  • Marked Delivered but Not Found: If tracking indicates delivery but you are unable to find your package, reach out to us within 7 business days. We will review the shipment records and coordinate with the carrier to investigate and provide next steps.

Business Contact Information

  • Store Name: Aura Tops
  • Email: support@auratops.com
  • Phone: +1 (619) 379-5264
  • Address: 4831 Jarrett Ct, San Diego, CA 92113, United States
  • Support Hours: Monday – Friday, 9:00 AM – 5:00 PM Pacific Time (PT)